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Frequently Asked Questions



Q: Is MakeUp Eraser good for sensitive skin? Acne-prone skin? Oily skin? Dry skin?

A: Yes! MakeUp Eraser is great for ALL skin types because we don't use irritating chemicals - JUST WATER! No rubbing or tugging necessary. Dermatologist approved.

Q: Is it tested on animals?

A: Never! We love our furry friends here at MakeUp Eraser and are cruelty-free. We absolutely do NOT test on animals.

Q: Is it vegan?

A: Yes, 100% vegan.

Q: Does it remove waterproof/long-lasting makeup?

A: Absolutely! MakeUp Eraser removes ALL makeup. TIP: for stubborn makeup be sure your cloth is fully soaked with very WARM water. Warmer the water, wetter the better! Hold your wet, warm cloth over your eye for 5+ seconds, then begin circular motions for removal.

Q: How long does a MakeUp Eraser last?

A: Every MakeUp Eraser will last you 3-5 years or 1,000 machine washes! #nomorewipes

Q: How do I know it's time to replace my MUE?

A: Like a t-shirt, the material will eventually wear down.

Q: How does the MakeUp Eraser work?

A: The Original MakeUp Eraser is an exclusive premium patented cloth that contains millions of tiny hair-like fibers (each fiber is 50-100x thinner than a human hair) that work as a "suction" to lift all dirt, makeup and oil from each individual pore.

Q: Is there soap or product in the cloth?

A: No soap or added chemicals! MakeUp Eraser works because of the forces of ions that attract to create suction.

Q: Will it tug/pull on my skin or cause wrinkles?

A: Absolutely not! If used with warm water per instructions, MUE works as a "suction" to lift all makeup, dirt and oil from your pores. No tugging or pulling necessary and dermatologist approved. Ps. MUE is also the softest thing you've ever felt!

Q: How do I use it?

A: Machine wash prior to first use. Fully soak your MakeUp Eraser in warm water. First, use the short fiber side to remove your makeup then flip over to long fiber side (side with tag) to pick up anything leftover & exfoliate the skin. TIP: We recommend using in sections and machine washing once a week.

Q: Can I use cleanser, micellar water or any other products with my MUE?

A: You definitely can! If you choose to do so be sure to fully rinse the product out of the cloth in between each use. You may need to machine wash more frequently to avoid build up.

Q: Do I need to wash my face after I use my MakeUp Eraser?

A: We definitely recommend you continue with your normal skincare routine after using your MakeUp Eraser. It's best to erase & exfoliate with your MUE first, then use your cleanser etc. on your bare skin afterwards.

Q: Is MakeUp Eraser sanitary?

A: The Original MakeUp Eraser is antibacterial. Each fiber is so tiny that it is nearly impossible for bacteria to live and grow.

Q: Can I use the MakeUp Eraser if I don't wear makeup?

A: Definitely! MakeUp Eraser also cleans your pores of oil and dirt. Great for non-makeup wearers or no makeup days!

Q: What are the size differences between the mini, mini PLUS and OG full size?

A: mini: 3” x 8”, mini PLUS: 6” x 9.5”, OG full size: 7.5” x 15.5”.

Q: Do you have any discount codes?

A: Be sure you sign up for our email list so you'll be the first to know about all our future sales & exclusive offers!

Q: Are you looking for resellers?

A: If you are a business owner and interested in reselling The Original MakeUp Eraser, you can apply for wholesale here.


100% polyester blend with a polyester satin binding. 100% vegan. Just add water.

Product Care

Q: How do I clean my MakeUp Eraser?

A: Machine wash with hot water approx. 1-2x a week with any load of laundry. TIP: wash with your towel load. This will cause more friction in your machine so your MUE comes out looking brand new!

Q: What detergent/soap do I use when washing my MUE?

A: Any detergent or soap works! MakeUp Eraser is extremely durable. Just add your MUE in with your existing load!

Q: Can I use fabric softener?

A: Absolutely!

Q: Can I hand wash my MakeUp Eraser?

A: You definitely can! You can use any detergent or antibacterial dish soap. However, machine washing is much easier and will give you best results.

Pro Tips

*Machine wash prior to first use to activate the fibers!

Q: How can I remove waterproof makeup?

A: Be sure your cloth is fully saturated with WARM water. Warmer the water, wetter the better! Then hold your wet, warm cloth over your eye for 5+ seconds before beginning circular motions for removal.

Q: How do I get my MUE completely clean?

A: We recommend machine washing in hot water with your towel load. This will cause more friction in the machine to get ALL the makeup out of your cloth each time.

Q: How often do I need to wash?

A: We recommend using your MakeUp Eraser in sections. Only wet/use the area you need for that night then work your way down the cloth throughout the week. Machine wash hot approx. once a week. Ps. more MUE's = less laundry!

Free Samples

Q: How do I order a free sample?

A: Head to our Instagram and follow the steps in our bio to order! *Must be following @makeuperaser on IG or your sample will not ship.

Q: How long does the sample take to get?

A: Free samples can take up to 6 weeks to arrive. Purchased products ship within 3-5 business days.

Q: Are the samples actually free?

A: Our samples are 100% free for US addresses! No credit card information needed. No purchase necessary. $2.50 international shipping fee anywhere else in the world.

Q: Can I get the sample if I live outside the US?

A: Yes! However, there is a $2.50 international shipping fee for the free sample.

Q: Why are you giving away free samples?

A: We are convinced that you will be convinced! MakeUp Eraser is dedicated to creating the most sustainable products in the world! Our mission is to elimiate the third most wasteful product in the world: WIPES. Together, we can help save Mother Earth one LESS makeup wipe at a time!

Q: How many times can the sample be used?

A: Because of the raw edge and small size, samples are a 1-2x use just to feel/test the magic of The Original MakeUp Eraser!

Q: How can I track my free sample order?

A: Unfortunately, we do not have tracking on the sample. They are sent USPS in an envelope with a stamp directly to your mailbox. Please allow up to 6 weeks.

Q: It's been over 6 weeks, where is my sample?

A: If it's been over 6 weeks and you have not received your sample, please send your full name, mailing address and order number to Keep in mind your sample will not ship if you are not following @makeuperaser on IG.

Q: I haven't received a shipping confirmation email, is this normal?

A: You will NOT receive a shipping confirmation email with the free sample. Only an order confirmation email. Check your spam/junk folder.


Q: How long will it take to get my product?

A: Standard shipping 3-5 business days.

Q: Do you ship internationally?

A: Of course - we ship worldwide! Products leave our warehouse within 3-5 business days but delivery time may vary depending on your shipping method and customs/postal country.

Q: How long will it take to get my free sample?

A: Free samples take up to 6 weeks. *Samples will not ship if you are not following us on IG.

Q: Where are you based out of?

A: We are based out of Phoenix, Arizona.


Q: Can I return my MakeUp Eraser if I am unhappy with it?

A: Sure! We offer 100% money back guarantee within 30 days of purchase.

Q: How do I return my product?

A: Please contact us at 1-800-575-9451 (preferred) or sales@makeuperaser and we will issue you a RMA. We do not cover return costs.


Q: What is Afterpay?

A: Buy what you want today, pay for it in four equal installments, interest-free. *Please note: total cart value must be between $35 and $1000.

Q: How do I use Afterpay?

A: Shop as usual. At checkout, choose "Afterpay" as your payment method, register with Afterpay and provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order — it’s that easy!

Q: How does the Afterpay schedule work?

A: First payment is required at the time of purchase. Three remaining payments are deducted automatically from your selected payment method every two weeks. No additional charge (unless payments are late). If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Q: What if I can't pay an Afterpay installment?

A: Afterpay does not charge interest unless a payment is missed/late. You will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is still not made within seven days. Late fees will not exceed 25% of the total order.

Q: When will my items be delivered if I choose Afterpay payment option?

A: Just like any other order! Your product will ship within 3-5 business days.

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